Where’s My Download?

All PhotographyBB Marketplace products are digitally delivered in two ways. Once your purchase has been completed, we will email you a receipt that includes a download link to your purchases. Additionally, your purchases are saved in your PhotographyBB Marketplace account profile, and are accessible in the “Downloads” section of your My Account Page. That means recovering your downloads in the future is easy as pie!

Refund Policy

Due to the nature of digital products, we do not offer refunds. However, we also want you to be happy with your purchase. If you have any questions or concerns about your purchase, please contact us and we will do everything we can to give you first-class service and an exceptional experience with PhotographyBB Marketplace. Contact our service team anytime and we will resolve any refund requests on an individual basis. We’re here to make your experience positive, and that’s our commitment to you.

If you have any pre-sale questions, please contact our support team and we’ll get back to you in a flash!

FAQs

What happens if I lose my downloaded products?

All of your purchases will be saved in your My Account page where you can access the download links through the Downloads tab.

We also email your download links immediately after purchase, so a quick search of your email account will also contain your receipts with links to your purchases.

Can I make purchases and access my files on mobile devices?

YES! Our site has been designed to make it easy to purchase any of our products via a mobile device. We email your download links immediately, and our eBooks are delivered in PDF format for maximum compatibility across nearly every digital device, including smartphones and tablets.

Courses are available for download to computers, while also being offered in streaming format for mobile devices so that you can access your course materials anytime on your mobile devices including smartphones and tablets.

My purchase hasn't been delivered. What should I do?

Once your purchase is complete, your products will be digitally delivered nearly instantly. In some rare cases, there may be up to a one-hour delay.

If your download links do not appear in your email account within minutes after your purchase has been completed, please take a peek inside your email account’s junk or spam folder as sometimes emails from shopping carts (such as ours) are inadvertently filtered into spam or junk boxes by mistake.

In any and all cases, if you have not received your purchase and would like to contact us regarding the status of your order, we are here and happy to help. Send us an email using the support form and we’ll make sure you receive your order quickly!

Contact Support

At the PhotographyBB Marketplace, our commitment is to make your experience with us both enjoyable and positive. If you have any questions, concerns, or feedback, please click the button below to connect with a member of our team. We’re always here and happy to help!

Contact Us